Refund & Cancellation Policy

Every plan starts with a 30-day free trial with no card required. You won’t be charged unless you choose a paid plan.

Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled. We send a receipt for every charge, and a reminder before each yearly renewal.

Account owners can cancel in the app under Settings → Billing, or by emailing billing@smartposwizard.com from the account owner’s address. Cancellation takes effect at the end of the current paid period, and you keep access until then.

Subscription fees are non-refundable, and we don’t refund partial billing periods, except:

• Billing errors. If we charged you incorrectly or twice, tell us within 60 days of the charge and we will refund the error.
• Service failure. If we materially fail to provide the Services and can’t fix it within a reasonable time, we refund prepaid fees for the unused remainder of the period.
• Where the law requires it.

Enterprise refund terms are set in the signed order form.

SmartPOSWizard does not sell hardware. Devices, card readers and printers bought from third parties are covered by their sellers’ return policies. Card processing fees are charged by your payment provider and are not refundable by us.

Refunds you give your own guests for food and drink are handled in your Workspace and through your payment provider. They are your business’s responsibility.

Upgrades take effect immediately, and we charge the prorated difference for the rest of the period. Downgrades take effect at the next renewal.

If a payment fails, we retry and notify the account owner. If it is still unpaid after 14 days, the Workspace may be paused until payment is made.

You have 30 days after your subscription ends to export your data. After that it is deleted from active systems within 60 days.

Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.

Please contact billing@smartposwizard.com before disputing a charge with your bank. We usually resolve billing issues within two business days.